Pathetic service

<p>My telephone and adsl line have been down since the 18th of February. I logged a ticket and recieved a reference number on the 19th. Fault Number: 58ARK190217 for Number: 011762**** has been escalated with Telkom.</p> <p>To date I have escalated this fault numerous times and have yet to have a single word of feedback from Telkom.</p> <p> </p> <p>I run my business from him and cannot even begin to explain the impact this has had.</p> <p> </p> <p>Yet, I am expected to pay as per normal. Paying is not even the issue here. I want this line fixed so I can receive the service that you are charging me for. Surely it cannot take 3 weeks to fix a line. Even if it is cable theft.</p> <p> </p> <p>I've begun researching wireless alternatives and even though they are slightly more expensive , I am planning on going that route, the days of telkom being the only option are long gone. </p> <p> </p> <p>The service in sales is wonderful, yet have an issue and you get put at the bottom of the list.</p> <p> </p> <p> </p>