Pathetic Service

<p>To whom it may concern,</p> <p> </p> <p>I have been battling for the last month to get my cancellation in place for my contract with Telkom.</p> <p>Cancellation forms have been sent twice already and for the third time today.</p> <p>There has been numerous calls to you contact centre and still nothing has been resolved.</p> <p>I even went into your Telkom store at Cresta , they still couldn’t assist. (By the way the consultant you have representing your brand at Cresta was very unhelpful, no willingness to help with a bad attitude ( Pinky Kgamyago).</p> <p> </p> <p>I am sure you have an audit trail of all my interactions with Telkom.</p> <p> </p> <p>Why is it so difficult to get a simple request done. I am not asking for anything complicated.</p> <p>My contract is supposed to expire on the 4th March, but when I called in today, they advised that the number is still on contract.</p> <p> </p> <p>I basically want to know that my contract is expired and that my number is moved to prepaid.</p> <p>I also want to know that the data and minutes that I have currently will be moved over to prepaid.</p> <p> </p> <p>What surprises me , that in today’s economy, business is so hard to come by , but when I requested cancellation, there wasn’t even a call from your retentions department asking me why…</p> <p> </p> <p>Please can someone get back to me asap as this is becoming really painful.</p> <p> </p>