Pathetic service

<p>I moved into a new flat last month and discovered there was an existing telephone line. I want to have internet access in my phone so I made a phone call to Telkom about 3 weeks ago to have the line activated, as I believe it needs to be active in order to have an ADSL line (I have just left high school and am rather ******** to how this works).<br /><br />Application went smoothly. I gave my details, payed a deposit of R700, received an order number etc. <br />One problem, I received NO feedback whatsoever, nothing! Not an sms or phone call or even an email! 3 weeks later, 2 days ago, while at work I get a phone call from a man claiming to be a technician and that he is at my gate wanting to activate my voice line! I was furious at the fact that I was not told in advance, was I expected to smell when a technician to come? Surely, Telkom cannot expect me to sit at home, playing with my thumbs, waiting out of fear that if I leave the house I might miss the technician? This is terribly disorganised and inconvenient. I was aware that Telkom had a reputation for poor service but this is ridiculous!<br /><br />No matter, I rearraged with the gentleman to come to my house the following day same time, and told my boss I'd be at work late. Come the next day, it had been an entire hour since this man should have been at my house and still nothing! I tried to phone him and he had turned his phone off! Fuming, I phoned Telkom once again, and again, and again. I spoke to countless of consultants who either had no clue about what was going on or did not care, having to recharge my phone with airtime multiple times because each phone call meant at least 10 minutes on hold. <br /><br />Eventually I got through to a woman by the name of Monique, who I believe was in the technical department, and she patiently listened to my story. She then took the number of the technician and also took my number down, and kindly told me she would phone him and arrange for him to come when I finish work - assuring me that she would phone me the same day to let me know what was happening. She restored my faith in Telkom, at least a little.<br /><br />That was yesterday. Not even she could help me. <br /><br />I have wasted time, I have wasted money, and I have run out of patience! Who on earth do I need to speak to order to get some service?! I am currently sitting on hold right this very moment for the third time today, and it appears that patching me through to another department or consultant is a specialty of Telkom's because I've been going back and forth for an hour now.<br /><br />This is utter *******! Pathetic service! I have given my money! I want some ****** results! If not, I will find a way to contact whoever is in charge and I will not stop until I have made one heck of a noise.</p>