Pathetic service

<p>I have been having issues with my account telkom is charging me 136.35 for debit order rejection fee of which is not on my contract this started in August it happened again in January I was charged a debit order of 136.35 I called the call centrr and a case was logged in for me that was on the 4th of February till now I haven't received any feedback from telling I was told about 72working hours it's now 25days no reply now I send an email to one of the agents at telling telling them I will not pay my account until this is resolved today just now telling decided to debit my account and I'm sure they gonna add debit order rejection fee again sort out my issue now or I'm taking this up with occasional and ombudsman </p>