Pathetic Service

<p>I have been lodging complaints for 3 weeks now about our Telephone line and internet Router being down due to a Storm that has occured. A Telkom technician has been sent to our home two weeks ago and has rectified the Telephone line issue and our Telephone is now in use but our internet access is still not fixed. We have purchased a new router and upgraded our Contract since our old Router could not be used anymore but the problem still isn't rectfied. How can I be paying towards something that isn't in use? Telkom Service has become pathetic even at the Store. If there is any leading competitor that would come to my rescue I would gladly end my life long contract with telkom even though I was a loyal customer. Telkom only focuses on the wealthy people and not other loyal consumers.</p>