1 reviews | Active since Feb 2017
Pathetic Service
<p>I am 56 years old and have never vere experience such disregard for customer service.</p> <p>I took out a new contract an two weeks later telkom has still not connected me to teh telkom network.</p> <p>I tried calling teh customer care depratment of which my calls kept getting tranfered and than cut off.</p> <p>I visited the Festival Mall Branch and they promised i would be connected by the very same evening yet up until today my line has not been activated.</p> <p>I cant even cancel this contract as i cant not get through to telkom. I am definitely going back to Vodacom.</p>
Good Day Noleen,
How long exactly will your team take to contact me. Its been two days since my complaint yet i have not been contacted. This new contract is a means of communication for me which i needed as i cancelled my old contract so now i am left with out a mobile phone. I work 5 days a week and only have weekend to sort out my personal business, kindly advise if i will be helped before the weekend, if not, kindly advise how i can go about with a cancellation and a refund of the money that has already been charged to me for something which can not be used.
if no reply is recieved by cob on 17/02/2017 I will be doing to my bank on staurday morning and cancelling the debit order for this contract and taking a new contract with a service provider who actually knows how to provide a service. My land line number is 011 ********** or 011 ********** which i am reachable on from 8am - 4:30pm.
Good Day Noleen,
How long exactly will your team take to contact me. Its been two days since my complaint yet i have not been contacted. This new contract is a means of communication for me which i needed as i cancelled my old contract so now i am left with out a mobile phone. I work 5 days a week and only have weekend to sort out my personal business, kindly advise if i will be helped before the weekend, if not, kindly advise how i can go about with a cancellation and a refund of the money that has already been charged to me for something which can not be used.
if no reply is recieved by cob on 17/02/2017 I will be doing to my bank on staurday morning and cancelling the debit order for this contract and taking a new contract with a service provider who actually knows how to provide a service. My land line number is 011 ********** or 011 ********** which i am reachable on from 8am - 4:30pm.
I would appreciate a reply!!!
I would appreciate a reply!!!