Pathetic Service

<p>Reorted a fault on the 20/01/2017. I received a ref no and was informed that a technician would be dispatched to sort the problem out. I subsequentlt received another sms stating that the problem was resolved however the line is still dead. I called through to the call centre however I have received no joy. I am appauled at the level of service and lack of integrity in resolving issues. I require my line sorted out ASAP as we have a wedding in the family and require service!</p>