Pathetic Service!!

<p>‎<br />Telkom mobile workers are absolutely useless. I am utterly disappointed at the pathetic service I have received. I have had a contract with them which expired in October. I went to the Ballito store to cancel my contract I was given a cancellation form which they told me to email to the cancellations department. I submitted this on the 22nd October 2016, phoned to confirm, the agent said that it still is not cancelled. He said the lady in store should have cancelled it. He asked me to forward the form again to him and he would call me back. I got billed that month for the contract. He never called, the same procedure I did numerous times with various call centre agents during the month of November, and got billed again at the end of the month. Called again in December was told by the agent it is cancelled on her side, but got billed again in December. Called again same story. Got billed once more in January, so went back to the store where I went the first time and Guess what the lady said she cannot cancel it but will log a call!!!! These people are constantly "logging calls" but to who????? Cause no one ever calls back. I have a trail of mail that keeps getting forwarded to a new consultant each time. And now being debited for the fourth time for a contract which no longer exists. It seems once you take a contract with Telkom you are bound forever! I have no idea what to do anymore. I am currently unemployed and every cent counts yet these people seem to be playing games with me. Absolutely pathetic service from Telkom. Will definitely not recommend anyone to take a contract with them! The lady at the Ballito store is Nonkululeko. Unfortunately the call centre agents are different every time so it is is difficult to keep up with their names, however I do have their email addresses, the first one was ********** the second ********** and the third, ********** All these people should be found and fired as they are helping their company ***** our money! Such a big brand as Telkom but not one worker can solve a simple cancellation</p>