Pathetic service

<p>In December 2016, I reported my faulty ADSL line, after weeks of begging and pleading my phone was sorted out but the line was so noisy I could not use it anyway, after a follow-up call from them I reported the noisy line, then it was working fine for a couple of weeks. At the end of December, I got notification from them stating, due to my interrupted service my account will be credited 100% plus I got a credit for R207.20 I thought WOW! wonderful that's a first! but appreciated the effort from them trying to make up for the inconvenience endured during the interrupted service. Well, not suprisingly, after a couple of weeks again my phone is out of order for more than a week already, when I reported the faulty line to Telkom office last week, I got a printout with my billing status and my balance was almost R300.00 more than previous months accounts, when I queried the high outstanding amount, I was informed that I did get billed for December for the period that my phone line was restored! Why give a 100% discount if you going to bill me when I did not budget for R300.00 more than usual? I got a phone call from a VERY RUDE Telkom worker this morning to tell me my dispute regarding the account will not be taken into consideration and "They have already given me 100% discount, and a R207.20 credit on the acoount" NOT!!! </p>