1 reviews | Active since Jan 2017

11 Jan 2017, 18:47

Pathetic service

<p>28/12/2016 I order a line reactivate and a 2mb uncapped deal from telkom te service was excellent and I was told that I will receive a sms with my order number shortly on 03/01/2016 I still didn't receive my sms so I phoned after 45 min of the worst music ever someone answered 5 min later I received my sms saying that my line will be done on 09/01/2017 when I got home on that day no activation has taken place so I phoned then and they said it will be fixed the next day today is 11/01/2017 still no line activation and the guy from customer care said there is nothing he can do. I went to telkom technical in Hoedspruit Limpop just to find out that there hasn't been anyone there for the past 15 days and the gaurd told me that maby monday they'll be back. I mean this a really pathetic and they expect me to pay a full month for a service I don't even have </p>

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Replies (1)
's update13 Jan 2017, 12:16
Reviewer Update

i werner-weyers,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI **********

Regards
Launa
Telkom Social Media Team

After this reply still nobody came back to me I still dont have a solution for my problem it doesn't help you reply privately to me but don't do as you said I need service not empty meaningless replies