pathetic service

<p>So basically I ordered a phone from telkom online they said they would contact me to confirm my order before the end of the day, which was fine. But then I receive a phone call 2weeks later to confirm my order and then they tell me that I will get my phone delivered to me within 5working days after my first instalment is paid, which I had no problem with. But I kept asking for a reference number and no1 could give me one. It's been 7 business day since I paid the instalment and still no call or ref number or phone. I am so posses off right now it's taken a month already how much longer do I have to wait. Also I've problem spent over R100 on airtime just trying to get through to them, but each time I get put through to another department and end up holding on the line for 10 to 20min at a time. Honestly need this to be resolved before I take it further. </p>