Pathetic service
<p>Telkom technicians damaged my Router when they were at my house. It's still under guarantee, so I've taken it to Telkom Mall@Reds - x 1 their systems are off. 1 x their systems are off. 1 x they don't have stock, go to centurion. 1 x centurion said they dont do it. 1 x Forest Hill - they don't have stock. Then someone promised to contact us if they get stock, which of course never happened. As I've bought another router, I want to be refunded.</p>
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Please be assured that this matter has been escalated to our Team, feedback will be provided.
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We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Rafeeqah from Telkom has responded - but only with accusations that "Telkom's guarantee period is only for 1 year" (we bought it in March - we send proof) and to say that "Telkom does not refund if we bought it at a business other than Telkom!" - what? We sent the proof of Telkom's receipt, I don't know what is wrong with this person! After I wrote back to say that I don't care for his aggressive tone, he has not bothered to write again. So this problem has still not been solved!
Rafeeqah from Telkom has responded - but only with accusations that "Telkom's guarantee period is only for 1 year" (we bought it in March - we send proof) and to say that "Telkom does not refund if we bought it at a business other than Telkom!" - what? We sent the proof of Telkom's receipt, I don't know what is wrong with this person! After I wrote back to say that I don't care for his aggressive tone, he has not bothered to write again. So this problem has still not been solved!