Pathetic Service

My wife and I went into the store on 09/4/2015 to have our contracts upgraded. My wife was able to do hers because they had stock of the cellphone that she wanted. I unfortunately was unable to do mine because they did not have the Lenovo I3 laptops in stock at the time and was told that they were already waiting for 5 weeks for the stock to arrive. I was advised that my name will go into a book where there was a list of customers waiting for the same product to arrive and will be contacted. The other part is that it was on promotion until 20/4/2015, which is today and to date no phone call from anyone. When you try phoning the *** themailbox is always full. Come on guys, catch a f*@$!?g wake up and start delivering customer service and also employ someone that will answer the damn telephone. Cannot afford to drive all the way to be told that there is still no stock besides the promotion ending.