Pathetic service

I had my brand new phone for no longer than a day and found there was a fault so I took it to a telkom store as o was still within my 7 day period and hey said they would have to send the phone for repairs and would keep me updated, over 1 later all I received was a reference number TRL000229, after numerous attempts to the call centre the only response I get is \ we will check on the progress and get back to you""