Pathetic Service

My mum logged a technical fault last week for a technician to come and fix our landline. To date we keep receiving sms's that the line is ok which clearly its not. After being sent from one agent to the next who claim they have marked the fault as urgent we are still waiting for a technician.Please call us urgently as we desperately need a phone my number is *** the reference given to my mum was 49CRZ070415. I keep calling the call centre and no one can assist and resorting to desperate measures logging my complaint on Hellopeter. My mums contact number is *** and my contact number is ***.