Pathetic Service

I recently had a telkom adsl line installed. I had taken the 20gig a month package and after a few days went into a store and upgraded to the uncapped package. After 3 days the line is totally dead.No phone no adsl nothing.I went into a branch that advised that I use the sms service number 30591.I have yet to receive a reference number for my complaint.I tried calling but was unable to carry on holding after 1 hour and 20min as I am at work during the day.After tweeting and leaving numerous messages on Telkoms Facebook page still no response.I am in absolute shock at the lack of service proof of which is on Telkoms Facebook page and twitter account.There are numerous customers baring testimony to this.Being a new customer with telkom I didn't expect such pathetic service.i am now stuck without a landline and adsl line and nothing is being done about it.I feel like telkom take advantage of the fact that they are the only adsl line providers in South Africa. Shocking how our complaints are just ignored after begging and pleading for service.