PATHETIC SERVICE!!!

I Have reported on numerous occasions that my wireless internet is giving me issues -taking for ever to download and open a document-till today NOTHING HAS BEEN DONE-I am running most of my business from my internet, so now I can't due to this-WELL DONE ONCE AGAIN TO TELKOM- Then today my phone was working fine the next minute my phone is dead -when you plug another phone in it does the same-when phoning the number it rings but not on my side--to phone a lock a fault is a waste of time you hold on for EVER AND A DAY- I had to use my CELL cause like I say my business Telkom line is not working-SO JA WELL DONE!!! Who is going to pay for my cell phone account if I had to hold for hours??? Telkom advertise their services is so good PLEASE IT'S A JOKE TO SAY THE LEAST!!! I HAD MORE THAN ENOUGH, I WANT THIS SORTED OUT IF NOT I WILL NOT PAY ANY ACCOUNT--AND THEY MUST DARE TO SWITCH MY SERVICES OFF