Pathetic service

I've been trying to access my wifi since Tuesday evening but haven't had any luck. Everything had been working fine and gradually over years my line speed hqs dropped tremendously, I then called the contact centre of Telkom and they sorted it out in no time. Now I am facing a worse situation with absolutely no Internet access at all,my mom ususually works from home so what do I do?<br> When I attempt to call the contact centre I find myself holding for minutes on end, you telling me that there are not enough consultants to answer my call? If payment is the issue when has nothing been communicated to us? <br> I'm highly ****ed as I'm wasting money on buying airtime and converting it to data all the time its denting my budget as well as my mom not being able to work from home. <br> So what is to be done.