lG
levania G

1 reviews | Active since Feb 2015

21 Feb 2015, 20:08

pathetic service

Telkom store at westwood Mall I hv signed a Contract for a Samsung galaxy tab4 n fone them n they Keep teln me dat they don't know when the Stock will cum.Now how is dat My Pronblem cuz my Contract is approved n 25 is Around the Corner are they gona deduct from my Account for ntn cuz I don't hv any tablet dat I was Promised.Poor n Pathetic customer Service will lead to Lose of Customers which is Bad for Business.I had a Contract before with outstanding Customer Service.Why advertise sumthing if the store in Particular don't hv it ***** is a ******** Offense.I hope this Matter is Seriously dealt wid So dat Other Customer don't go through wat I went it was a Waste of my tym n all my Atym got Finished caln this store in particular.

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Replies (1)
Telkom
Telkom's reply22 Feb 2015, 08:21
Official
Hello levania,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant branch and feedback will follow.

Your reference number is reference SM91099.

We apologise for any inconvenience caused.

Regards,
Hilary Pea****
Telkom Social Medium Team