NP
Nasan P

1 reviews | Active since Feb 2015

17 Feb 2015, 14:25

Pathetic Service

We simply app**** for a number interchange and were promised that the changes would take place at the exchange and not affect our service in any way. We have been without our ADSL service since last Thursday and are promised each day that a technician would visit our premises to repair the fault! To date no technician has pitched so you can well imagine the frustration and damage being done to our business for all the time, since the service was suddenly shut down. We are now forced to change over to MWEB and hopefully will return back to normal business. Telkom helpline 1025 also keeps you on hold indefinitely so there is absolutely no way you can benefit from using Telkom service. They simply billing us for a service they not providing. Extremely disappointed after being a Telkom client for 20 years! !!!

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Replies (1)
Telkom
Telkom's reply17 Feb 2015, 19:53
Official
Hello nasanp,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM89981.

We apologise for any inconvenience caused.

Kind regards
Telkom Social Media Team