PATHETIC SERVICE

Telkom is useless! On the 30 Jan 2015 I started phoning Telkom to report a faulty line. On the 3 Feb 2015 I went to the Telkom Branch in Lakeside Mall where a lady assisted me in logging a report. I received a ref number. On the 5 Feb 2015 I received a message from Telkom with a Self Service option which rep**** \Thank you for using the SMS self service option. A call centre agent will contact you to assist you further."Which I have also done thrice already. Up until this moment I have not received a call back from anyone advising me what the problem os or what to do next. Not only is there a lack of service delivery at Telkom but the people at the Telkom Branch is just as rude. All they tell you with a very irritated tone is phone them. PATHETIC"""