RP
Rehana P
1 reviews | Active since Jun 2012
09 Feb 2015, 08:36
PATHETIC SERVICE
I HAVE MOVED HOUSE AS OF THE 1ST FEB AND I AM STILL WAITING FOR TELKOM TO MOVE MY LINE TO MY NEW RESIDENCE. THEY HAVE SENT ME A BIG FAT BILL AND STILL HAVE MY LINE AT THE OLD RESIDENCE. THE CALL CENTER HAVE A BUNCH OF HOPELESS PEOPLE WHO EITHER DONT ANSWER THE PHONE OR WHEN THEY DO CANNOT SOLVE YOUR PROBLEM AND PUT THE PHONE DOWN ON YOU. THIS HAS HAPPENED TWICE THIS MORNING. REALLY FRUSTRATED AT THIS PATHETIC SERVICE. TELKOM, TRAIN YOUR AGENT TO HANDLE CALLS!!!<br>
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Replies (1)Telkom's replyOfficial
09 Feb 2015, 16:40Hello Mrs Pillay,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM8****.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM8****.
Regards,
William Letwaba
Social Media Team
Telkom's reply09 Feb 2015, 16:40
Official
Hello Mrs Pillay,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM8****.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM8****.
Regards,
William Letwaba
Social Media Team
