Pathetic service

<p>My mobile account is for an amount of R329p/m. At the end of March an amount of over R4000 was subtracted from my account. I started quering this on the 1st of April. Today is the 2nd of June and the matter has still not been resolved in full. Consultants and managers promise to phone you back and then never do it. The billing department has not phoned me once to resolve this issue. Everytime I want an update I need to phone the call centre because you can't speak to the billing department directly, the call centre then loggs a case and sends an email to the billing department and then you hope for the best. For a communications company Telkoms comminucation with their customers logging queries are non existing. I am also in the service industry and this is definitely not how you should treat your customers</p>