PATHETIC SERVICE

<p>I took out a contract with Telkom on 28 April 2016 via the online ordering system.</p> <p>Each time I required to get ahold of them I had to wait on the phone approximately 1-2 hours, which I was fine with.</p> <p>Eventually everything was processed and they debited my account on the 4th May. I was informed that the debit would be reversed. I called to query why my package was not delivered and now told there is no stock of the phone. So I asked to have the order cancelled as I purchased the phone cash elsewhere. I called a week after that to query why my debit WAS NOT REFUNDED and was told it would be done in 7-14 days. I have since then contacted several people and have not received my money back. I was given a case number and still nothing done.</p> <p> </p> <p>My second issue with Telkom, I am a current customer of Telkom and have 3 existing contracts with them.</p> <p>I had 2 of my phones upgraded to the Samsung S7 Edge via the online system. Within the first week of having the phone a pixel dies on the screen, I take the phone into Samsung within the period and was advised that I need to take it back to Telkom to exchange it, I do that and I am then told by Telkom Store in Gateway that THEY CANNOT DO ANYTHING as the phone was ordered online and it is now the 8th day of the warranty so no one will do anything, I should then call the call centre and if noy I will have to take it off the only ONE ADH cover that the phone has in 12 months.</p> <p>I have sat for the past 3 weeks trying to call the 10213 number to report this matter and all I do is sit on the phone for 1-2 hours with no response from anyone.</p> <p> </p> <p> </p> <p>I am now at my wits end with Telkom, I have previously referred several customers to Telkom, but definitely never again!!!!</p> <p> </p> <p> </p> <p> </p>