1 reviews | Active since May 2016

31 May 2016, 08:56

Pathetic Service

<p>Logged a Complaint on the 29th of April 2016 regarding your network playing Hide and Seek.</p> <p> </p> <p>i was called and advised a Tech would come and resolve the issue after numerous call and amazingly a month later i still have the same issue and your very excellent team did not assist me but Telkom assisted themselved to debit me but yet the service im paying for is not 100%</p> <p> </p> <p>i have now filled in the cancellation forma nd sent it through to your Cancellations department and i am still waiting to find out when the contract will be cancelled and how much i must pay, mind you i have only been with TELKOM for 10 months</p> <p> </p> <p>if you guys stopped focusing on profits and actually focused on giving Customers proper service there would not be such a Huge influx of Complaints.</p>

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Replies (1)
Telkom
Telkom's reply31 May 2016, 11:41
Official

Hello Joe789

This response serves as confirmation that your query has been received.
Your reference number : SM238447
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.