Pathetic service

<p>I've been trying to communicate with you guys for almost the whole morning and afternoon . I've also tried using your online facility to chat to an agent but seems like that is the most useless platform as no one responded over 30mins . </p> <p>Ive been querying my data usage with you guys on Twitter and the turn around time was so pathetic , it took a whole 4 days to be assisted . Anyway moving forward , two days ago I got a call from your sales department informing me I was a loyal customer therefore I would get a router with 1G every month for a cost of R89 , I gave consent to that . However I have changed my mind about it and would like to cancel that offer with immediate effect . I am aware that you guys have a 5 day cooling off period , so I just want to cancel . Haven't had a confirmation call as yet , I haven't received packaging yet , just a mere call two days ago . Please assist urgently . Also , you guys need to improve your platforms of communication , you are so slow which makes me not to want to take out anymore deals with you hence I want to cancel . </p>