Pathetic Service

<p>Good Day</p> <p> </p> <p>On the 5th Attempt calling Telkom I get through and queried 2 things and beleive me the agents dont know what to advise.</p> <p> </p> <p>The two queries were as follows:</p> <p>1. I required info as to if i upgrade my existing internet packed would the current discounts I have be still applibale? the Sales agent says its the function of the billing department and when transfreed the billing department says its not their function and its the sales..call gets cut. Really same compnay and staff dont know what the hell is going on</p> <p> </p> <p>2. The second query is i had a call logged in Jan'16 regarding the issue with the internet in the evenings as its slow and hangs ...they mentioned they will attend to it in May when they busy upgrading.. I am paying for something that i cant use and being a loyal customer who also has a credit on my accounts , feel this is really unfair.</p> <p> </p> <p>The service is pathetic and feel its unfair.</p> <p> </p> <p>Regards</p> <p> </p>