MO
Muhammad O

1 reviews | Active since Mar 2010

22 May 2016, 11:45

Pathetic Service

<p>I contacted the Telkom call centre to cancel my line since I can get it at a more effective price. I was told to fill in a form to send back to Telkom (even in this digital age Telkom still have inefficient processes). I filled in the form and emailed it to them on *** on the 12th of May 2016. Till date I have had no one contact me or anything. I wonder if you even have a customer care department, absolutely appalling Telkom.</p>

0
Replies (4)
Telkom
Telkom's reply24 May 2016, 12:30
Official

Hi mafia786

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM236266 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

MO
Muhammad O's update26 May 2016, 14:47
Reviewer Update
No feedback to date, Telkom, what a disaster
Telkom
Telkom's reply29 May 2016, 15:47
Official

Hi mafia786.

Please note that we have sent you an e-mail. Contact us should you have any concerns.

Regards,
Moenieb.
Telkom Social Media Team

MO
Muhammad O's update30 May 2016, 08:17
Reviewer Update
Hi - please give me a call to discuss