1 reviews | Active since Apr 2014
Pathetic service
<p>I cancelled my contract with 8ta ,sent an email to cancel the next thing I was told to wait for 21 days before I know whether they received the request or not. Noone could see whether the request was received or not which sounds very stupid.</p> <p>Secondly I got another contract and I was told that to call another telkom mobile phone is free. I made few telkom mobile calls and I was charged for all those when I called the call centre Mangaliso ,the call agent, made me hold for about 29minutes and after that he said I couldnt help because he does not have the system to check calls. The previous guy I spoke to had a problem with the system and couldnt help.</p> <p>Thirdly, I ordered a phone on line after 5 days I was promised to get it the following day,the following day they promised me another day.I spoke tvo Ngolwethu and I cancelled the request as I couldn't wait.guess what?after 5 days the phone was delivered to me...how strange....lack of communication!!! Worst service!!!!!</p> <p>I need someone to call me and gv me the solutions, make sure his/her system works and is knowledgeable</p>
Hi aviedan
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible.
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Regards
keagan
Telkom Social Media Team
Hi aviedan
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
