Pathetic service

<p>My adsl line was syncing at 10mbps then one morning it stopped working. Telkom sent a technician. He tested the line and said he thinks its the cable from the pole to the house. He then fetched a ladder, climbed half way up came down and said that its fine. I then told him that the line was only syncing at 6mbps. He said he would check at the exchange. He left i later recieved an sms stating my issue had been resolved. The line is now syncing at 2 mbps and i am unable to get a dial tone. I phoned using my cellphone to speak to someone at telkoms technical support informed them of the issue gave them the technitions cell number and i was told she would call me back to inform me of what was going on. I never recieved any feedback. I opened a new fault query and i'm still waiting. Ive phoned telkom on numerous occasions since using my cellphone and was told that someone would get back to me. The number in question is *** could someone please give me some feedback as to why i had a technician here that found it easier to rather pass the problem on then to fix it. If the man cant do his job as required why is he in that position. My cell number is ***</p>