Pathetic Service

On the 12th of April I did an online application for one of Telkom's promotions, after which I received an email saying " Thank you for your email, The turn-around time for you to receive feedback after applying for a contract is within 7 working days. If this time has elapsed without getting feedback , we apologize for the the inconvenience. Then please provide us with the following so that we can escalate the a matter for you: • ID number • Date of application • Contact number" I waited more than a week for them to contact me regarding this, until I sent another email on the 25th of April that says: "Subject: RE: [0][***5]Phone & Device Enquiry Good day, I have been waiting since the 12th op April for somebody to contact me regarding the Huawei P8 Lite with SmartPlan 50 contract. Here is the information you said I must supply if I have not had any feedback." after sening this I got a reply saying "Thank you for the enquiry, Kindly note we have escalate your details to our sales team to contact you." But still no one contacted me until I got this email from them saying "Dear Customer, Thank you for your online application. We are trying to get hold of you to complete your online application. If you would like to follow up on the status of your application please call 10213 and enter your promotional code 4562. You will be directly routed to one of our friendly Telkom agents." (NO ONE EVER TRIED TO PHONE ME) I phoned the 10213 number, where you must select option 3 and then enter the promo code followed by # then you wait, and wait, and wait (I was holding on for more than an hour to speak to someone, and finall decided to end the call as no one was planning on answering my call" then I decided to make a complaint to Telkom, yesterday that stated: 06 May 2016 01:21:00 PM (GMT+2) "Good day, The following question was asked: I did an online application for the Huawei P8 Lite with SmartPlan 50 contract on the 12th of April and I have still not received one phone call regarding this, only a few automated no-reply emails saying "Dear Customer Thank you for your online application. We are trying to get hold of you to complete your online application. If you would like to follow up on the status of your application please call 10213 and enter your promotional code 4562. You will be directly routed to one of our friendly Telkom agents." Though I have not received any missed calls, nor have I gotten through to any telkom agents when phoning the 10213 number, I have been on hold for approximately 45mins and still no answer. This is not good service at all and I would like to have some feedback regarding this matter or I will be taking my business else where. " after sending my complaint I received an email saying: Fri 2016/05/06 03:34 PM "Thank you for your email Kindly provide us with the below information, we will forward through to our cancelations department. Name: ID Number: Contact No. Package: Reason: Which I rep**** to by saying "Not once did I say that I want to cancel anything, especially if I don’t even have anything to cancel. My complaint was about not getting feedback from anyone regarding my online application for the Huawei P8 Lite with SmartPlan 50 contract for R199." just to get a reply from them saying Fri 2016/05/06 03:57 PM "Good Day, Thank you for your enquiry, Thank you so much, I have escalated your details to the sales department. Thank You." and also, last night @ Fri 2016/05/06 08:12 PM They sent me this: "Dear Customer Thank you for your online application. We are trying to get hold of you to complete your online application. If you would like to follow up on the status of your application please call 10213 and enter your promotional code 4562. You will be directly routed to one of our friendly Telkom agents." then this morning the 07/05/2016 @ 09:00 I tried to phone the 10213 number agian, just to have the same experience all over. This is really pathetic service.