Pathetic service

I requested my line to be transferred on the 29th March 2016. I received an appointment to install the 15th of April, Tech came out to install, within 5 min I was told there is a underground cable problem. 2 Weeks later still no feedback if cable is fixed. I phone, was told cable is fixed and call center agent gave me a new appointment. 6th of May. Tech did not show up. I phoned the call center. It appears someone phone on my behalf to reschedule my appointment with Telkom. The Agent phoned the Tech. After holding on for about 19 min from the cell phone. The Agent told me that the Tech is on his way and will phone me once he arrives at my place. 14h30 Tech phones me to tell me there is a problem with the underground cable and he cannot install my phone line. He has to wait for parts. He said he will come and install the line on Monday first thing. It is now 6 weeks that is am waiting for the line to be transferred. My order number ***.