Pathetic service

We've been experiencing slow dsl connectivity and disconnections since the 2nd of April. It is now Saturday the 30th of April and NO ONE has bothered to fix this. I have constantly put pressure on them to fix this because I am paying for a service I cannot use. Our dsl line is syncing at 1mpbs and we pay for a 10mb line. I keep getting told that they are attending to it which is a total lie. It would of been sorted by now. Absolutely shocking. 15 tickets to Axxess, 28 days later and loads of phone calls. What am I suppose to do? Are you guys gonna compensate me? No! Instead I have to listen to ******** excuses every single day. An escalated and assigned fault to a technician should sort in 10 mins is taking almost a month! You guys have no concern for your customers. No urgency whatsoever has been shown. Only lies to try and keep customers quiet. *********** and very unprofessional. Sick of this non existent service and promises. - Telkom *** Saix Speedtest: Last Result: Download Speed: 804 kbps (100.5 KB/sec transfer rate) Upload Speed: 401 kbps (50.1 KB/sec transfer rate) Latency: 13 ms Jitter: 21 ms 4/30/2016, 1:32:59 PM