PATHETIC SERVICE

PATHETIC SERVICE<br> <br> I ordered a Samsung Galaxy S7 Edge more than three weeks ago. The branch did not have stock, and I was told that the phone will be ordered and I will be contacted once the phone is available. On Saturday 09.04.2016 I went to the store to enquire if the phone was ready. Systems were offline and the agent could not see my order. I requested to speak to a Manager, however no manager was on duty. The agent took my details down and promised to phone me back, 4 days later and I am still waiting.<br> <br> This comes after 6 months that I had the exact same issues with Telkom Mobile. The SMS Survey to rate service is also useless as my query does not get resolved.<br> <br> <br> This is unacceptable!!! I expect someone Senior to contact me today to arrange to deliver the phone at my work.<br> <br> Edzard