PATHETIC SERVICE - 10 MONTHS STILL NO REFUND!!!

in October 2017 I logged a request to cancel my Telkom line as I moved over to LTE, when following up twice with the call centre they advised my application could not be found even though I could produce reference numbers for the online cancellation form. I then sent through a manual (PDF) cancellation form, however every time I phoned to follow up, the standard response was "I will escalate your request" but never got feedback. This went on till April 2018 when I eventually spoke to the manager at PE. Eventually they managed to cancel my line in April and logged a refund for the previous months charged.

I still have not had my money refunded to my account after many phone calls and emails which is drawing close to a year now to be refunded. The service is really pathetic, supervisors even promise to phone you back and don't. I have made numerous phone calls and spoken to many people, however no one proves competent to take ownership of a simple query to resolve it. CAN I PLEASE FIND ONE COMPONENT PERSON AT TELKOM WHO CAN RESOLVE MY QUERY.