PATHETIC SERVICE !!! 1 STAR IS WAY TOO MUCH FOR TELKOM THEY DESERVE NO STARS

I did a migration on my contract. Instore the guy told me when I asked him bout settling the account that I dont need to worry, I can either pay the full amount into the account and it will be allocated accordingly or I can just pay extra on the contract and the account will go into a credit and it will be allocated. At the end of last month, I received a notification that the full amount will be debited, I immediately contacted Telkom via their portal and I spoke to some rude witch who then told me theres nothing she can do and that the debit order will still go off , etc. I then requested a call back and spoke to Jerome Kgotso, Customer Service agent. I explained everything to him and he apologized on behalf of his colleague and said that he will sort it out for me. He will then escalate it in order for accounts to contact me. Whilst on the line, he just drops the call. I then repeated the exercise and eventually got to him again. When I told him on the chat that he dropped the call and that I am waiting on him for feedback, he never responded. I took screenshots of everything bc I know that its a trend of telkom to say that you didnt do anything from your side as the customer.

Jerome then logged a case, bc I received a sms notification with the case number. To date no one has ever contacted me. I then received another notification a few days ago stating that another amount will be deducted. I called in again and spoke to Sifiso Mnguni who ( I must say) tried to assist me. He escalated it to Jerome again bc apparently Jerome didn't log the case properly.

I then had to play IT support to Sifiso, bc he didnt even know how to send an email and to blind copy his manager. I had to assist him telephonically in doing so. I also had to explain to him how to request the recording for me. He advised that it will take 5 hours for the recording to become available to me. To date, I still havent received anything. When I asked Sifiso for a call reference he didnt know what to do and said I can only use his name and surname. Which is beyond pathetic. I then told him that they werent trained properly bc Ive been in a call centre before as a customer service agent to which he confirmed that they werent trained properly because he didnt know what to do.

I asked for the details of his supervisor to send a complaint, he then couldnt give it to me.

TELKOM YOU ARE PATHETIC!!!

I want someone to call me with the necessary experience and knowledge to resolve this issue!!! its been going on for almost 2 months now.

When I did the migration I told the guy in store that im sceptical bout doing business with telkom and he reassured me that everything will be different this time around.

BUT YET, NOTHING HAS CHANGED!!! STILL THE SAME PATHETIC SERVICE!!!

GET SOMEONE TO CONTACT ME IN ORDER FOR US TO SOLVE THIS ISSUE P L E A S E

As a customer why should I beg you to sort out an issue for me????????