Pathetic service

Their customer service is so pathetic. I have phoned on multiple occasions in June. The first time I took out a new contract - they require to do a visual check where they sms a link to your phone; but it doesn't come through if you are on a phone call. So the agent hangs up gives me 10 min to receive the sms and follow the prompts and after the 10 min agent phoned me back. Was a bit of a nuisance but we got it sorted. A few days later I decided to take out a second contract (same as the first one). Phoned back - once again the issue with the sms. Agent offers to do the same as previous, hangs up but by the time agent called me back I still didn't recieve sms. So says will phone back again only he never did. Now this happened after all the checks and approvals. This was the day before a long weekend so after the weekend I phone back. New agent says that yes there is an order - but also only after I nag for an answer because initially she says she doesn't know anything. So she eventually says my order is being processed. Wait a few days for delivery, sim card never arrives. Phone back to be told that there is no order on my account. Only shows the first contract that was already delivered. So she does all the checks and approvals with me again for the contract. Says all is well and it will take a few days for delivery. Turns out there is no other order for me still! At this point a part of me is glad that I did not get the second contract as the less money I give to Telkom the better at this point.