Pathetic service

On 04 of Dec I submitted a claim for my ****** device,I sent the required documents and I had to call again to a follow only to find out that I need to send the same documents again and I had to wait for 72 hours for a response Little did I know that I need to be the one calling them all the time for feedback and trust me I spent so much money on airtime and you wait for a long to be helped and after you spoke with consultant they pass you around to other departments as we speak it's going to be 3 weeks on Friday waiting I called again and still got passed around ,it's my First time having an insurance with trust me I will never recommend Telkom to anyone I know to use as they are pathetic and they don't care ,now I will wait for internal check which means that I might be answered next year and yet I am paying them every month how nice. Wow what an experience I had I will never ever buy anything from Telkom ever again !!!!! Poor pathetic service!!!!!