Pathetic service

My daughter's phone was ******. It on my account so i have to do the blacklisting. Its impossible to do so. Hours on the phone and you speak to nobody. Try phoning the branches, no response. Go to the branch and they say you have to phone the call center and they also say the branches dont have direct lines. ( on line search says they do have direct lines) so basically they are giving the ********* a head start when they ***** your phone. Two days now and i cant get through to the call center.. the phone must already be in Nigeria by now..