Pathetic Serive

Received router in Nov 2015 at the CTown Branch . Struggled with connection and made several visits to branch. Was informed by the Branch that the incorrect code was used for my package and therefore prohibited them from activating my sim card. After numerous followups, I was informed that my sim was faulty and I was required to go to the branch to collect another one.Waited weeks for the activation of the other sim as I was informed that everything had to be done by \back office\" .On 28 Jan 2016 I received a bill for both sim cards (active and faulty sim) for the amount of R770,30.I once again had to go back to the branch on the 29th Jan to make a case as I was only in possession of one sim but billed for. My ref nr***A.I then sent mails to the branch regularly to check the status of my case and was then called on 15 Feb 2016(by the manager) to say that everything is sorted and my account would be credited.To my dismay on the 16th of Feb when trying to log onto theinternet, to find out that my sim, the one in my possession have been cancelled.16 Feb I spoke to Nungelo and was told to send [Email Removed] and matter will be escalated. Up to today no response!"