1 reviews | Active since Jul 2011
Pathetic Sales team
As an existing customer, I app**** for an additional service online and got emailed a ticket number: # *** indicating that my bid was successful. Within hours Telkom called but I unfortunately missed the call. I subsequently called the call centre and as per normal in my experience, none of the consultants could find my application and sent a request to sales. A day later on the 31st March 2016 at 16:25, Telkom calls me back regarding the application and after confirming a few details, puts me on hold for a ridiculously long time till I eventually cut the call. Telkom clearly doesnt need my business. Customer centricity clearly doesnt matter. <br> <br> To illustrate further, in the middle of March I app**** twice for the 'deal of the month' and followed up with the call centres on these applications, Im still awaiting your sales team to call me regarding this. <br> <br> I would appreciate someone from Telkom to call me and cancel all of my services with this company.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
