JM
Jaynan M

1 reviews | Active since Jul 2011

01 Apr 2016, 13:26

Pathetic Sales team

As an existing customer, I app**** for an additional service online and got emailed a ticket number: # *** indicating that my bid was successful. Within hours Telkom called but I unfortunately missed the call. I subsequently called the call centre and as per normal in my experience, none of the consultants could find my application and sent a request to sales. A day later on the 31st March 2016 at 16:25, Telkom calls me back regarding the application and after confirming a few details, puts me on hold for a ridiculously long time till I eventually cut the call. Telkom clearly doesnt need my business. Customer centricity clearly doesnt matter. <br> <br> To illustrate further, in the middle of March I app**** twice for the 'deal of the month' and followed up with the call centres on these applications, Im still awaiting your sales team to call me regarding this. <br> <br> I would appreciate someone from Telkom to call me and cancel all of my services with this company.

0
Replies (2)
Telkom
Telkom's reply01 Apr 2016, 14:25
Official
Hello howtypical,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.
JM
Jaynan M's update31 May 2016, 07:47
Reviewer Update
Still waiting .