Pathetic Sales Customer Service

<p>I have done an online application to pre order the Samsung S8+ on the 18th of April, agent ( Phelisa) then called and confirmed all my details including delivery address as well as banking details and was advised that it will be delivered shortly after the phone is launched (5th May), called 10213 on the 8th of May to confirm when I will be receiving the device and I was assured by the agent that I will definitely get it by Friday (12th May), still hadn’t received it so I made a call to 10213 again, waited 17 minutes to speak to an agent, when I finally got through the agent advised that my application was not done as I had a previous application that was done in February which was declined and they will have to wait for that to be cleared off the system in order for me to do another online application. I then spoke to a manager named Percy, he advised that he needs atleast the name of the agent that called in order for him to investigate, advised tthat I will have to get details – I asked if he has a direct number he said no, he offered an email address ********** – which is wrong as I get returned emails. Tried calling the 10213 number again on the 16th of May, waited an hour to speak to an agent – got fed up and eventually ended the call, really disappointed with the service received from Telkom, speaking to the call centre agents is a waste of time as they really don’t give a damn, they will start a conversation with a colleague while they’re on the call with you.</p> <p> </p> <p>Worst customer service ever. Will NEVER recommend Telkom to anyone.</p>