BM
Bisham M

1 reviews | Active since Mar 2015

20 Mar 2015, 21:33

PATHETIC RESPONSE FROM TELKOM

My telephone was not working and I reported the fault to Telkom on 09 March 2015. I received a fault number:235crz090315 and received an SMS message stating that the problem will be resolved within 2 days. Today is the 20 March 2015 and the problem, as yet, has not been resolved. On following up, on numerous occasions, I received feedback that there if nothing they can do as the fault has been reported and it is in the hands of the technician.<br> <br> This is absolutely pathetic service from Telkom. They are quick to disconnect you if you do not pay, but string you along endlessly when they have to repair or have to respond to a fault.<br> <br> I would not recommend anyone using Telkom for any one of the products that they offer.<br> <br> Absolutely frustrated.

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Replies (1)
Telkom
Telkom's reply24 Mar 2015, 10:57
Official
Hello Bisham1 Maharaj,

Thank you for making contact with us.

Please be assured that this matter is attended to and feedback will follow.

We apologise for any inconvenience caused.
Please find ***

Regards,
Zandiswa Gunu
Telkom Social Media