PATHETIC REPAIR and CUSTOMER SERVICES

Pathetic customer and repair services recieved from TELKOM MOBILE GATEWAY - Gave in a tablet for REPAIR NOT REPLACEMENT OF A SECOND HAND TABLET - it was sent in for repairs in Feb and its now May - paid R700 for the tablet to be repaired rather they gave us another persons tablet with all their info on it and more scratches. I went numerous times to the store because they dont communicate at all - no email or text messages hence I took it upon myself and emailed the STORE MANAGER 3 TIMES and she didn't respond either, she works Mon- Fri at the weekends there is no manager or anyone in charge, how professional is that??? The advisor at the store asked us to complain on Hello Peter because the area manager would read and respond. mazing how they would rather read a complaint on Hello Peter rather than respond to customers email. they are always emailing the repair center but they don't reply either. i have lots of family and friends who have contracts with Telkom Mobile and i would advise them never to upgrade or take up a contract with them at all. word of mouth and social networking is always the best form of advertising always remember that . Its Monday today so i hope she time