PATHETIC REACTION TO FAULTS OR COMPLAINTS LOGGED.

I have contacted ****Kom since the 4th of December 2017 to lay a complaint about my ADSL line being down. Its now the 10th of January2018!! and Ive still yet to see a Telkon "technician". Ive exhausted hundreds of rands of airtime and countless hours waiting to actually speak to someone only to be told, like the other 50 previous times, "Im escalating your complaint". Im sure my complaint should be sitting on the presidents desk already by now, given the amount of times ive been fed the same BS! The cherry on top of this entire frustrating and just down right ridiculous service, or lack there of, is that im being told that I will still be billed for the period that my internet has been down. What a joke!+