Pathetic quality service

I WISH I COULD 0 STAR THEM! Had problems with them every month since taking out my 2 Year contract. most recent: So now when i say pathetic quality of service i mean it... i went into a Telkom store to take out a uncapped internet package, i asked will i be throttled. the salesman told me no, not alt all. well to my surprise i'm being throttled (for those who don't know what throttle is, it means they slow your internet speed down)

so i pay for a 10mb/s ADSL line... first problem http://prntscr.com/mdsusc <---- if u open that u will see a download speed of 0.63mb/s... that's just over 5% of what i actually pay for... That doesn't even top it off I phoned Telkom multiple times this week to try and resolve it, the toll-free number says i must speak to management sales. accounts say i must speak to Management sales. Telkom Escalation Centre has not rep**** to an email i sent them quite a while ago. and finally sales... sales refuse to put me through to management, They say management must call us. so in short, i was sold an item/service (internet 10mb/s) under False Pretences (no Throttle) and now no one can seem to help me....