Pathetic problem resolution response time

I have experienced problems with my ADSL line and reported the fault (to the agent on 10210) on 11 June, whereupon I was advised that there is a 5 day turnaround time to resolve the issue. I already considered that to be an awful response time, but after multiple calls and escalations because Telkom had not contacted me to keep me updated, I received an SMS this morning to indicate that a technician will look at the fault on 25 Jun. After calling the call centre to vent my frustration at this further delay, I was advised by the agent that the commitment date for closure is actually 28 June. That is a whole 17 days later. What an absolutely pathetic service experience. I will be changing to a new service provider following this experience.