Pathetic poor service

Again Telkom Mobile will not bother to reply. Telkom Mobile informed me yesterday that I do not have network on my phone because the nearest Vodacom tower is too far from where I reside. Therefore I have to cancel my contract (with no penalty fees) I will receive a call from an agent. Up until now I did not receive any phone call and I cannot cancel my contract online because then I have agree to pay penalty fees which I am not going to pay. Telkom forces me to cancel my contract because of their stupid decision to roam via Vodacom. I am stying 250 km from the nearest Telkom Store who is going to pay my travel costs? This is pathetic and the agents at the 180 call centre are useless *********** rude people. They do not understand my problem and they are not interested to listen they just put the phone down in my ear.