Pathetic Poor Service

I app**** for a contract online - They phoned me back I was pre approved etc etc. So I get a sms that the debit order is going to go off within the next 48 hours. This is without getting a call saying approved when they delivering etc. So I phoned 10213 back to ask what is happening. The lady then says the contract was actually declined this is after they actually take the money from my account. She said to me she is not sure what is happening but will request a refund (I reversed it because im not paying for anything I dont have) and request for them to let me know what is happening. Last week Thursday I get a sms the package is going to be delivered - what do they deliver? A sim card? Seriously a sim card?? I phone 10213 once again and ask what is happening so they lady very sarcastically says but the sim card was approved the phone was declined? Seriously??? I never app**** for just a sim. Why would you deliver just a sim? Why would you not let me know whats happening? Why would you take a debit order off my account if it was declined? How confused is Telkom? Seriously worst customer service I have seen in such a long time - its pathetic