PATHETIC POOR SERVICE

I have now for the umpteenth time had to call Telkom to correct my billing date. 28 February I was debited R 537.73 and I had called in to query this.

When the consultant spoke to me he had advised it is for late payment or insufficient funds. I had told him I had spoken to at least three different people and told all of them my debit order date is supposed to be for the 25th of every month. Why must i be debited for this if Telkom staff cannot listen to what i am telling them as a customer to do.

Now in March month when I had spoken to a gentleman he said the previous consultants did not change my date and that he had corrected this and in March I will then be in a credit. On the 15th of April mind you is nowhere near my debit order date, i had a debit go off for the amount of R 705.55 and obviously no funds this time of month.

I had downloaded the invoice and I am being billed for R 108 subscription fees as well as a failed debit order.

Now I come forward with this issue again, if Telkom cannot listen to me as a customer I will be forced to cancel this contract due to very very poor service.

Firstly, when i took out this contract of 80GB I was told R199.00 only - I still repeated this amount to the consultant and asked if this is the only amount I am paying so in total for my first contract of 20GB it is R99 and 80GB is R199 so the only total amount i am liable for is R298.00. This NEVER seems to be the amount I am being deducted. I think it is very unfair that the agreed amount is not what I am being charged.

So if this is not corrected and the only total amount to be debited this month is R298.00 I will go to Hello Peter to lodge a complaint against Telkom and i will cancel my contract due to these incorrect charges i am constantly receiving, IT IS PATHETIC. I expect this to be corrected today still and urgent feedback to be received by end of business today